About this course Dementia is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions. Dementia is a chronic progressive problem of cognition – which is failure of the brain’s functions. IT affects people at different stages of life, it affects different parts of the brain and it…
About this course Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering…
About this course This course covers what you need to know about the Control of Substances Hazardous to Health (COSHH). It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people. So what do we mean by ‘Substances Hazardous to Health’? In…
About this course The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale. This course…
About this course The Construction Design and Management Regulations cover the management of health, safety and welfare when carrying out construction projects. Whatever your role in the construction industry these regulations are there to improve your health and safety. They are intended to ensure that projects are planned and run effectively and safely right from…
About this course This course defines behavioural safety and explains the origins of the concept. It covers how it can be implemented in the workplace and some of the potential benefits. It includes analysis of some examples of ‘at risk behaviours’ and some examples of ways you can measure how well your organisation is doing…
About this course Current legislation set out by the Health and Safety at Work Act along with the HSE’s updated code of practice known as L8, state that companies and building owners have a legal duty to manage Legionella. Our interactive training course is aimed at all employers and staff to assist them in identifying…
About this course Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff. Our online fire safety training courses are aimed at all employees to assist them in identifying and…
About this course Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff. Our online fire safety training courses are aimed at all employees to assist them in identifying and…
About this course Autism is a lifelong developmental disability that affects how a person communicates with and relates to other people around them. According to the National Autistic Society, autism affects about 700,000 people in the United Kingdom, which equates to 1 in 100 of the population and the number of children being diagnosed with…
